db33's Privacy Policy

db33 operates a safe and reliable online betting and casino platform for users in Bangladesh. We take the privacy of our members very seriously. This privacy policy describes in detail — what information is collected, for what purpose that information is used, our policy on sharing information with third parties, and what measures we take to protect your information.

Please read this policy carefully before creating an account, logging in, or using any service on the db33 platform. If you have any questions, please contact our support team.

We may collect the following types of information while you use the db33 platform:

1.1 Personally Identifiable Information

We store the information you provide at the time of account registration. This includes:

• Full name (as provided at registration)
• Email address
• Mobile number
• Date of birth (for age verification — users under 21 are not permitted to use this platform)
• Identity document details (if identity verification is required)

1.2 Financial Information

We need certain payment-related information to process transactions. This may include:

• bKash, Nagad, Rocket, or Upay account numbers (for transaction records)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

Note: We do not store full payment card numbers or bank PINs. Financial transactions are secured through SSL encryption.

1.3 Technical and Usage Information

Some information is collected automatically when you visit the site:

• IP address
• Browser type and version
• Device information (mobile, tablet, or desktop)
• Pages visited and session duration
• Cookie and local storage data
• Referral source (where you came from when you arrived at the site)

db33 uses the collected information for the following purposes:

2.1 Account Management and Verification

Personal information is required to create, maintain, and secure your account. Age verification (confirming 21+) and identity verification are part of this process.

2.2 Processing Financial Transactions

Financial information is used to process deposit and withdrawal transactions and to maintain accurate transaction records.

2.3 Providing Customer Support

Our 24/7 live chat and email support team may view account-related information to resolve your issues. This is used solely for support purposes.

2.4 Platform Improvement and Security

By analyzing usage information, we improve the site's performance, prevent fraud, and detect potential security threats.

2.5 Responsible Gaming

By monitoring gaming behavior, we may use this information to identify potentially problematic behavior and to provide responsible gaming tools.

The db33 platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the site. They are used to maintain login sessions and ensure security.
• Performance Cookies: Help us understand how quickly site pages are loading and where errors exist.
• Functionality Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Used to understand patterns in how the site is used.

3.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies will prevent certain site features, such as staying logged in, from working.

db33 does not sell or rent your personal information. However, information may be shared with third parties in specific circumstances:

4.1 Payment Providers

Necessary information is exchanged with the relevant financial institutions to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer. These third parties follow their own privacy policies.

4.2 Technology Service Providers

Some trusted technology partners are used for the technical operation of the site. They may only access designated information to provide contractually agreed services.

4.3 Legal Obligations

We may be legally required to provide necessary information in response to a court order or a lawful demand from a legal regulator.

4.4 Fraud Prevention

Information may be shared with relevant authorities for the purpose of preventing fraud, deception, or other illegal activities on the site.

db33 uses industry-standard security technology to protect your personal information:

5.1 Encryption

All traffic on the site is secured by SSL (Secure Socket Layer) encryption. This means that information exchanged between your browser and our servers cannot be read by third parties.

5.2 Data Storage Security

Stored data is kept on encrypted servers. Access to the servers is restricted to authorized personnel only, and all access is logged.

5.3 Password Protection

Your password is stored in hashed form — no employee or attacker will ever be able to view the password directly.

5.4 Regular Security Reviews

Regular security reviews and tests are conducted to identify vulnerabilities in the system.

db33 does not retain your information beyond the period necessary. Retention periods differ depending on the type of information:

• Account Information: For as long as the account is active and for as long as necessary after account closure to meet legal obligations.
• Transaction Records: Financial transaction records are retained for a specified period in accordance with legal requirements.
• Technical Logs: Kept for a limited period for security and troubleshooting purposes.
• Communication Records: Retained for a limited period for the purpose of improving the quality of support provided.

When there is no longer a legitimate need to retain information, it is securely deleted or rendered unreadable.

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request to know what information we hold about you. This request must be submitted in writing through the support team.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Some information can be changed directly in your account settings.

7.3 Right to Delete Information

You may request the deletion of your account and associated data. However, we may be required to retain certain information due to legal obligations.

7.4 Right to Object to Data Processing

In certain circumstances, you may object to the processing of your information. Whether this can be acted upon depends on the legal basis for processing the information.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn this off at any time through your account settings or our support team.

db33 strictly prohibits use by anyone under the age of 21. We do not knowingly collect any information from minors.

If we learn that a user is under 21 and has opened an account by providing false information, that account will be immediately closed and the associated information will be deleted.

If you suspect that a minor is using db33, please notify us at [email protected].

db33 may update this privacy policy from time to time. When changes are made:

• The new version will be published on this page and the "Last Updated" date will be changed.
• For significant changes, members will be notified by email or a login notification.
• Continued use of the site after a change is considered acceptance of the new policy.

It is therefore advisable to visit this page regularly. If you have questions about any changes to the policy, please contact our support team.

The db33 platform may sometimes reference third-party services, such as payment providers. These third-party sites or services are governed by their own privacy policies.

db33 is not responsible for the content or privacy practices of third-party sites. You are advised to read the privacy policy of any third-party service before using it.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team: